Sales Conditions

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Sales Conditions


These General Terms and Conditions of Sale govern the use of the website www.integrall-skinsolutions.com (hereinafter, “the Website”) of which Laboratoires Didier Rase (hereinafter “LABORATOIRES DIDIER RASE”) is the owner. LABORATOIRES DIDIER RASE is a French private limited liability company with registered offices at 170 Boulevard Haussmann, 75008 Paris, France, holder of Tax Identification Number [..] and registered with the registered with the Companies and Trade Office of Paris (Registre du commerce et des sociétés) under number [..]., and Integrall is one of its registered trade names.

The use by customers of services of the integrall online store implies that they have read, understood and agree to the General Terms and Conditions of Sale included in the version published by Integrall at the time the order for items is placed. It is therefore advisable that customers read these General Terms and Conditions before making a purchase.
As a result, the consumer is fully aware that its agreement on the content of these conditions does not require the signature of this document, to the extent that the customer wishes to order online the products presented on the online shop. The consumer, prior to his order, undertakes that the acquisition of these products is not directly related to his professional activity, their acquisition is reserved for personal use. As a consumer, the customer has specific rights, which would be challenged in the event that the products purchased through the website would actually relate to his professional activity. The online shop set up by the company Laboratoires Didier Rase within the website lists the following information:

– Legal notice enabling precise identification of the company Laboratoires Didier Rase.
– The essential features of the goods offered.
– Indication, in Euros of prices, as well as, where appropriate, the costs of delivery.
– The conditions of payment, delivery or performance.
– The existence of a right of withdrawal.
– The period of validity of the offer or the price.

Please note that these General Terms and Conditions of Sale are a translation for information only of the French version of Integrall’s General Terms and Conditions of Sale. The English version of the General Terms and Conditions of Sale are not legally binding and only the French version shall bind the parties.
The consumer states that he/she has full legal capacity to engage under these terms and conditions.

Article 1 – Binding force

These terms represent all obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions contained in these terms and conditions. No general or specific terms or conditions in any other documents sent or given to the consumer may be incorporated herein, since these documents are inconsistent with these terms and conditions.

Article 2 – Scope of the contract

These terms are intended to define the rights and obligations of the parties under the online sale of goods and services offered by the company Laboratoires Didier Rase to the consumer.

Article 3 – Contractual documents

This contract contains the following contractual documents: these terms and the purchase order. In case of conflict between the provisions contained in the documents of different ranks, the provisions of these terms and conditions shall prevail.

Article 4 – Duration

These conditions come into force on the date of signature of the order form. These conditions are concluded for the duration necessary for the provision of goods and services purchased, until the expiry of the warranty.

Article 5 – Electronic signature 

The “double click” by the consumer on the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6 – Confirmation of the order

The contractual information will be confirmed via e-mail no later than at the time of delivery or otherwise, to the address specified by the customer in the order.

Article 7 – Proof of the transaction

The records stored in the computer systems of the company Laboratoires Didier Rase under reasonable security conditions, will be considered proof of communications, orders and payments between the parties. The filing of purchase orders and invoices can be used as evidence.

rticle 8 – Information on the products

8-a: The company Laboratoires Didier Rase sells products on its website with the characteristics required to comply with Article L 111-1 of the French Consumer Code, which provides the possibility for the potential consumer to know before taking command of the essential characteristics of the products they wish to buy.
8-b: The offers presented by the company Laboratoires Didier Rase are valid only within the limits of available stocks.

Article 9 – Prices

Prices are quoted in Euros and are valid as of the date of dispatch of the order by the consumer. They do not include delivery charges, billed at cost, and indicated before the validation of the order. The prices include the VAT applicable on the date of the order and any change in the applicable VAT rate will be reflected on the prices of the online store. Payment of the full price must be made when ordering. At no time, payments cannot be considered as a deposit or deposits.

Article 10 – Methods of payment

To set the order, the consumer has, at its option, of all modes of payment specified in the order. The consumer provides the company Laboratoires Didier Rase it has the required permission to use the method of payment chosen by him, during the validation of the order. The company Laboratoires Didier Rase reserves the right to suspend any order and any delivery in case of refusal to authorize payment by credit card or in the event of nonpayment. The company Laboratoires Didier Rase specifically reserves the right to refuse to make a delivery or an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is in under administration. The company Laboratoires Didier Rase has established a procedure for control checks to ensure that no one is using the bank details of another person without his knowledge. As part of this audit, it will ask the client to send e-mail to the company Laboratoires Didier Rase a copy of a photo ID and proof of residence. The order will be confirmed after receipt and verification by us of parts sent.

Article 11 – Availability of the products

The order will be executed no later than within three days from the day after the consumer placed his order. In case of unavailability of the product ordered, especially because of our suppliers, the consumer will be informed at the earliest and will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days before their payment, or exchange the product.

Article 12 – Shipment

The products are delivered to the address specified by the customer on the order form and only in France. The consumer is responsible for checking the condition of the packaging of the goods upon delivery and report any damage to the carrier on the delivery, and the company Laboratoires Didier Rase within a week. The consumer may, upon request, obtain sending an invoice to the billing address and not the delivery address by validating the option provided for this purpose on the order option.
To minimize transportation costs, all small and medium size products are shipped by postal service Colissimo. Besides being economical, this service delivers in 48 hours across France and offers the possibility of recovering the goods ordered at your local post office near the delivery address if no place of delivery at the presentation of the factor. Specifically, if you are absent the day of delivery, your postman will leave a notice in your mailbox, allowing you to collect your parcel at your post office during business hours, within 15 days. Colissimo is a very reliable service. However, it may be, as in any expedition, there may be a delay in delivery or the product gets lost. In case of late delivery from the date we have told you in the mail from, we ask you to report the delay in calling us by phone or by sending an e-mail. We then contacted the Post to start investigation. A Post investigation may take up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will be immediately forwarded to your home (in most cases). But if the product is not found at the end of 21 days of investigation, the Post considers the package as lost. It is only then that we send you a replacement at our expense. If the ordered products were not available at that time, we will refund the amount of products affected by the loss of carrier. If the products were still available, but have changed their selling prices on the site, we apply the new sales price, or by paying by check for the difference, or by requesting a check for the price difference. We disclaim any responsibility for the longer delivery times because of carrier, especially in case of loss of products or strike

Article 13 – Problems with delivery due to the transporter.

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product …) must be indicated on the delivery form of “handwritten reserves”, accompanied by the signature of the customer. The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery with acknowledgment of receipt stating such claims. The consumer must send a copy of this letter by fax or mail to:

LES LABORATOIRES DIDIER RASE

Customer Service,
170, boulevard Haussmann
75008 Paris, France

Article – 14 – Errors in delivery

14-a: The consumer must notify Laboratoires Didier Rase the day of delivery or later than the first business day following delivery, any claim of error of delivery and or non-conformity of goods in kind or as compared to the instructions on the order form. Any claim made after this time will be rejected.

14-b: The formulation of this claim with the company Laboratoires Didier Rase may be made by e-mail.

14-c: Any claim not made in the rules defined above and within the time limits could not be taken into account and release the company Laboratoires Didier Raseany responsibility towards the consumer.

14-d: In case of error of delivery or exchange any product for exchange or refund must be returned to the company Laboratoires Didier Rase as a whole and in its original packaging, transport or by Colissimo at the following address:

LES LABORATOIRES DIDIER RASE

Customer Service,
170, boulevard Haussmann
75008 Paris, France

To be accepted, any return will be reported to the Customer Service of the company Laboratoires Didier Rase.

Shipping fees are the responsibility of the company Laboratoires Didier Rase, except in cases where it would prove that the product does not match the original declaration made by the consumer in the back.

Article 15 – Warranty of the products

Pursuant to Article 4 of the French Decree No. 78-464 of 24 March 1978, the provisions hereof may not deprive the consumer of the legal guarantee which obliges the seller to guarantee against all the consequences of latent defects of the thing sold. The consumer is expressly informed that the company Laboratoires Didier Rase is not the manufacturer of the products featured in the website within the meaning of the law n ° 98-389 of 19 May 1998 on the Liability defective products. Accordingly, in case of damage to a person or property by a defective product, only the responsibility of the manufacturer thereof may be sought by the consumer, based on information provided on the packaging of the product. Given the frequency of renewal of the components of technical products Laboratoires Didier Rase may, upon request, inform the consumer of the availability of spare parts of products offered and how to possibly get.

Article 16 – Right of withdrawal

The consumer has a period of 7 working days to return, at its expense, the products do not suit him. This period starts from the date of delivery of the customer’s order. If the deadline falls on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day. All returns must be reported prior to the Customer Service of the company Laboratoires Didier Rase. The product must be returned by courier or Colissimo to :

LES LABORATOIRES DIDIER RASE

Customer Service,
170, boulevard Haussmann
75008 Paris, France

Products such as have been loosened, so that the consumer can exercise the right of withdrawal.

They remain subject to the statutory cancellation period of 7 days.

We will only accept products returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will not be refunded or exchanged.

This right of withdrawal is without penalty, except the cost of return. Assuming the exercise of the right of withdrawal, the consumer has the option of requesting either a refund, or exchange of the product. In the case of an exchange, the return will be at the expense of consumers.
Upon exercise of the right of withdrawal, the company Laboratoires Didier Rase will make every effort to reimburse the consumer within 15 days. However, given the technical nature of the products sold, this period may be extended to 30 days, especially when the product needs a technical audit (see products to be tested in advance).

The customer will then be refunded by crediting his bank account (secure transaction) if paid by credit card or check in other cases.

Article 17 – Force majeure

Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Be considered fortuitous event or force majeure any compelling facts or circumstances, outside parties, unpredictable, unpreventable, independent of the will of the parties and cannot be prevented by them, despite all reasonable efforts. The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware. Both parties will then, within one month, unless unable due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued. If the force majeure lasts for more than three months, these terms may be terminated by the aggrieved party. Explicitly, are considered force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of courts and the French courts: the blocking of means of transportation or supplies, earthquakes, fires, storms, floods, lightning cessation of telecommunications networks or own telecommunications networks to external customers difficulties.

Article 18 – Applicable law

These terms and conditions are subject to French law. In case of dispute or claim, the consumer should first contact the company Laboratoires Didier Rase for an amicable solution. In a second time and in case of appeal, the consumer or the company Laboratoires Didier Rase may file a complaint with the competent court.

Article 19 – IT and Liberties

The information requested from the consumer is required to process the order and may be disclosed to contractors of the company Laboratoires Didier Rase involved in the execution of this command. The consumer can write to the company Laboratoires Didier Rase whose coordinates are within the terms and conditions contained within the website, to oppose such disclosure or to exercise their rights of access, rectification with respect to information concerning and contained in the files of the company Laboratoires Didier Rase, as provided by the Act of 6 January 1978.






Contact us


Call us

+33 1 42 25 48 84


Headquarters

170 Blvd Haussmann
75008, Paris, France


Send us an email

info@integrallskincare.com



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Contact us


Call us

+33 1 42 25 48 84


Mailing Address

170, boulevard Haussmann
75008 Paris
France


Send us an email

info@integrallskincare.com



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Copyright by Laboratoires Didier Rase 2018. All rights reserved.



Copyright by Laboratoires Didier Rase 2018. All rights reserved.